Automation & Custom

AI Email Automation

Inbox intelligence for faster response

Automatically reads emails, categorizes them, summarizes, drafts replies, routes to the right team, and creates tickets.

AI Email Automation

Business problem

Shared inboxes become black holes for sales and support mail.

Business impact

Auto-triage, draft, route & ticket

Overview

Transform shared inboxes into an automated triage system. AI labels intent, drafts responses, opens tickets, and routes mail to the correct department with priority signals.

Services we provide

1Email classification & prioritization
2Auto-summaries & suggested replies
3Department routing rules
4Ticket creation in helpdesk/CRM
5SLA alerts & escalation policies
6Mailbox analytics & bottleneck reports

Integrations

GmailOutlookHelpdeskCRM

Capabilities

CategorizationDraft repliesRoutingTicketing

Outcomes

  • Faster triage
  • Consistent replies
  • Clear ownership

Use cases

  • Support@ inboxes
  • Sales inquiries
  • Vendor mail
  • HR mailboxes

What you get

  • Automation pipeline
  • Review UI
  • Helpdesk connectors
  • Playbooks

Industries

Customer support orgsAgenciesEnterprises

Tech stack

LLMGmail/Outlook APIsHelpdesk APIs

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